Refund policy
Because every item is made to order specifically for you, we can't accept returns or exchanges for buyer's remorse or the wrong size chosen at checkout — so please use the size guide on each product page before ordering.
We will always replace or refund any item that arrives:
- Damaged or defective
- Misprinted or made incorrectly
- Not what you ordered
How to start a claim: within 30 days of delivery, email originalselfmadeclub@gmail.com with your order number and clear photos of the issue. Approved claims are reprinted and reshipped free, or refunded — your choice.
International orders: The same policy applies worldwide — damaged, defective, misprinted, or incorrect items are replaced or refunded free within 30 days of delivery. Import duties, taxes, and carrier handling fees charged by your country are not refundable by us, and packages refused or left unclaimed because import fees were not paid can't be reshipped free of charge. Nothing in this policy limits any non-waivable rights you may have under the consumer laws of your country (including the EU and UK).
Sizing exchanges: we want it to fit. If you're between sizes, reach out before ordering and we'll help. (As we grow, we'll add stocked sizes that allow true exchanges.)
Order changes / cancellations: because production starts quickly, email us within 12 hours of ordering to change or cancel — after that it may already be in production.